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Additional frequently asked questions about the Connect the Doc service can be found by clicking here.
What does a physiotherapist do?
Physiotherapists help patients maintain, improve, or rehabilitate their physical abilities. They also help reduce and eliminate pain associated with injury, aging, disease etc. through physical means. If you have recently experienced an acute or chronic injury, we recommend you see a nearby physiotherapist or doctor.
What is the different between an acute injury and a chronic injury?
An acute injury is one that happens all of a sudden (ex: sprained ankle). A chronic injury is one that happens over time from overuse (ex: tennis elbow).
What is the different between a physiotherapist and an occupational therapist?
While these two types of healthcare professionals sound similar, they are actually quite different. A physiotherapist is constantly working at improving your physical functions and the effectiveness of your body. Generally this involves working on muscles, bones, tendons and ligaments. An occupational therapist focuses on working with you both physically and mentally, so that you can better do certain types of activities at home or at work. Occupational therapists also often work on patients that have gone through trauma or have specific mental illnesses that relate to stress, depression, anxiety, and lack of motivation.
I think I pulled a muscle, should I see a physiotherapist or a doctor first?
Depending on the severity of the injury you may need to see both. It is always important to see a physician if you are experiencing severe body pain and you are unaware of its cause. If you have injured yourself and you have very good understanding of its cause, you may want to just see a physiotherapist right away. For example, lets say you play tennis for 3 hours everyday for a month and your elbow starts to hurt. If you went to see a physician, he/she would likely take a minute to do a quick check and then advise you to reduce your playing time, ice your arm, take an anti-inflammatory, compress the injury with a wrap. The doctor would also advise you to see a physiotherapist to help you better rehabilitate your injury.
Does my extended healthcare plan cover visits to the physiotherapists?
Most extended healthcare plans cover a large portion of each physiotherapy appointment, up to a certain amount per year (Generally between $350-600/ year). Some insurance providers will require co-payments, doctor’s referrals etc. so it is very important that you contact your extended healthcare insurance provider prior to your appointment so that you can understand the extent of your coverage and the terms.
Why use Connect the Doc?
Normally, when someone needs to find a Vancouver physiotherapist, massage therapist, chiropractor, or dentist on short notice, they would have to pick up the phone and call multiple clinics to find an availability. This process is inefficient and frustrating for both clinics and patients. With Connect the Doc, prospective patients can use our platform to compare different clinics, practitioners, and availabilities. Appointments can be booked directly online, even if it is after hours and the clinic is closed.
How long does booking an appointment take?
Once you have found the appointment you want to book, it takes about 45 seconds to book and confirm the appointment online - provided you have a Connect the Doc patient account. If you do not have an account, you can sign up for free in under a minute.
Can anyone use Connect the Doc?
Anyone 18 years or older can use Connect the Doc to book their appointments online. We do require all users to have a cell phone that can receive SMS text messages, as all appointments must be confirmed with a 4-digit code that is sent to a cell phone. Currently, appointments can be made on Connect the Doc with Dentists, Physiotherapists, Chiropractors, and Registered Massage Therapists in Vancouver. We will be rapidly expanding throughout Greater Vancouver and Canada in the near future!